"No Connection" message

Kelly Jepsen -

A user will get a "No Connection" message when they are unable to make a valid connection to the central HomeDrive server.


Possible causes are:

  1. Your firewall is preventing HomeDrive from making an SSH connection
  2. Your virus scanner is preventing the HomeDrive.SAgent3 sync component from running
  3. A Proxy Server is interfering
  4. A slow or unstable Internet connection error


Some quick troubleshooting steps:

  1. Make sure the PC is connected to the Internet.
  2. Test your connection by browsing to www.homedrive.co.nz
  3. Check if you are behind a Proxy server or a Firewall (see below)


To check if you are behind a Proxy:

  • Open Internet Explorer and go to Internet Options
  • Connections tab
  • LAN Settings. Nothing should be checked in here.
A Network Admin may need to allow HomeDrive to connect to ports 80 and 443 as they are needed for http and https - standard port 443 is needed for SSH as well - which are commonly blocked on corporate firewalls.
Have more questions? Submit a request


  • 0
    Kenny Townsley

    We have started to get the No Connection message when using the HomeDrive system in the office. The issue is random as I have 2 vaults and the system says I am connected to one but not the other. I've attached a screen shot to show you. Also all of a sudden my colleague is getting the No Connection message on her PC. She can access the files from the online version though.

















  • 0

    For my thesis project I conducted interviews of many ethnographic and they I formed that parents role is very important in developing good and excellent skills in students. Because parents is the first classroom for the kids to learn basic values and essays hell  is there to help.

Please sign in to leave a comment.
Powered by Zendesk