"Action Required" message

Kelly Jepsen -

If, for some reason, your Vault is no longer able to synchronize, the Vault will show the status "Action Required" next to it on your HomeDrive Dashboard. Try following the steps shown below to resolve this issue:

  • Synchronize your Vault manually. To do this, click on the button next to your Vault on the Dashboard. Then select "Disconnect" and "Connect" again to reconnect your Vault. It will automatically begin to sync
  • You can see the error details through the Synchronization Log. The "Show Sync Log" button can be found in the drop down menu of your Vault and will give you an error message. Copying the file listed in the error message and renaming it may resolve the problem

  • Finally, check if your trial has expired. It could be that you are past your trial expiration date. In that case, click the "Purchase Now" button on your Dashboard.

It is important to keep your Vault in sync. If none of the above troubleshooting tips resolve your issue, please contact our Support Team by emailing support@vgrid.nz and they will help you.

 

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