What are the steps for moving my email to theCloud

Management -

The steps required to move your email to vGRID Exchange Mail service can vary depending on your existing setup and your ability to make the necessary DNS changes.  Please note that the migration should always be conducted by an IT professional either in your team or from an external IT support company.
  1. Register an account on vGRID, activate exchange and create the required mailboxes.
  2. Change the MX record in DNS so that mail routes to theCloud servers, this avoids mail arriving after you've exported your mailbox.
  3. Wait for 24 hours or a length of time suitable for the DNS change to take effect, this will depend on the timeouts set for your DNS.
  4. Export all mail from your Outlook client to a PST file (per user).
  5. Delete the mail profile so there is no trace of the odl settings in Outlook (outlook does not like duplicate accounts).
  6. Configure the DNS for Autodiscover (details on the server info block in the exchange tab on theCloud, when logged in).
  7. Create a new Microsoft Exchange profile in Outlook, enter email address and password - Outlook will then use Autodiscover to detect settings and setup the account automatically.
  8. Import mail data from the PST file that was exported in step 4.
  9. Wait for all data to sync up to theCloud, login to webmail.thecloud.net.nz and check that your mail has synchronised.
  10. Business as usual.

There are some little gotchas if you are moving from an internal Exchange server to another Exchange server (such as theCloud) because Outlook likes to remember addresses and it remembers the X400 address rather than the SMTP address.  Outlook stores this data in a file known as an NK2 file (outlook-file-name.nk2) alongside the outlook.pst and other profile specific files.  If you delete the NK2 file it will remove this "remembered" cache of addresses - however if you reply to an internal email it will still bounce since old mail will have the old Exchange server path in the name rather than name@domain.com. So the transition can be a bit annoying for the first few weeks until old emails are no longer active.

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