Enabling Remote Support via Veeam Cloud Connect

Jonathan Haussmann -

Requirements for enabling this service:

  1. You must be running Veeam Backup and Replication version 9.5 update 2 or higher
  2. You must have an active Veeam Cloud Connect service with vGRID
  3. You are also using 'vGRID Cloud Connect - Veeam Backup License'
  4. You have provided login credentials for your Veeam server/services


Steps to enable the service:

Open Veeam Backup and Replication console

Click 'Backup Infrastructure' menu


Click on 'Service Providers' in the menu, then highlight your vGRID Cloud Connect connection.  Right click on the selection and select the Properties option from the drop down menu.


Tick the box 'Allow this Veeam Backup & ....' & click Next button


Click through the wizard until finished.

Finally, pass on the local login credentials to the vGRID Support Staff (if you have not already done so previously).


If you have any queries please email us at support@vgrid.nz

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk